Inquiries & calls
Every email, form and voicemail gets a quick, friendly reply and lands on one list, so no commission request goes cold.
Asheville, North Carolina
Asheville back-office help for artists and makers: your inquiries answered, studio visits booked, books kept and invoices chased, so you spend your week making, not managing. Nothing goes out without your OK.
Back-office help for people who build, craft, and create.
Get your evenings backor call Rob at (828) 600-5311
Asheville-based · You own every account · Nothing sent without your OK
A strong start saves cleanup later. We guide you through each step of setting up your business and build an organized, connected back office from the beginning. These are the same foundations Rob has been putting in place for his own business:
Once your systems are in place, your assistants handle the routine work automatically:
You stay in control. Nothing goes out under your name without your approval.
We help you set things up. We don't give legal or tax advice, and we don't replace a lawyer or CPA.
We keep the tools that already work for you and add the missing pieces: a business phone, scheduling, follow-ups and reminders. Moving existing systems over to new ones is a separate cleanup project. Either way, we start with a quick review of what you already use.
A collector asks about a commission while your hands are in clay. A school wants to book a class visit. A gallery still owes you for last month. Receipts pile up for tax time, and the call-for-entry deadline slips by.
You're not alone. In one national survey, artists said about a quarter of their working week goes to admin, around 12 hours (Anonymous Was A Woman, 2025). More than half of small businesses have invoices more than 30 days overdue (QuickBooks, 2026). And people who reach out don't wait: businesses that reply within an hour are nearly 7× more likely to have a real conversation with the lead than those that wait even an hour longer (Harvard Business Review).
Every task runs in your accounts, and anything that goes out under your name waits for your OK.
Every email, form and voicemail gets a quick, friendly reply and lands on one list, so no commission request goes cold.
Studio visits, commissions, classes and jobs booked onto your calendar, plus reminders for shows, markets and call-for-entry deadlines.
Invoices sent on time, polite payment reminders, and a clear list of who still owes you.
Income and expenses recorded, sales tracked across studio, shows, galleries and online, sales-tax reminders, and a tidy year-end package for your accountant.
Contacts kept up to date, thank-you notes and newsletters drafted for your approval.
Social post drafts made from your own photos, in your voice, ready for you to approve.
We don't replace your accountant or do your taxes. We hand them clean books.
Free, about 20 minutes. Tell us what eats your time and what you already use: Square, Etsy, QuickBooks, a paper calendar, whatever it is.
About three weeks. Your books, calendar, customer list and inbox rules, all in accounts you own — you own everything. We test every task with you before anything goes live.
You approve drafts before anything goes out. We watch the first week daily, then check in monthly and fix anything that breaks.
Setup typically takes about three weeks of calendar time.
Maya throws pots in a RAD studio. On Monday a collector emails about a custom dinner set while she's at the wheel. Soon after, they get a warm reply with her commission questions, and a studio visit is booked on her calendar for Thursday. Tuesday's market sales from Square are already in her books. A gallery invoice that's 30 days late gets a polite reminder, which she approves with one tap. Friday, three Instagram drafts made from her own glaze photos are waiting for her OK. Her evenings stay hers.
No, it's Rob, with good tools. I set up and oversee everything myself. Behind the scenes I use modern software, including automated assistants, to draft replies, sort receipts and keep your calendar straight. That's how I can respond quickly and keep the price reasonable. But a real person (me) sets the rules, checks the work, and is the one you call. Nothing goes out to your customers or collectors without your OK. You can always see exactly what was sent and why.
Replies go out in your name and your voice, and only after you approve them.
Usually not. We work with what you have, like Square, Etsy, Shopify, QuickBooks, Wave or a Google calendar, and only suggest changes if they'll save you real time.
You do. Everything lives in accounts in your name. If you leave, you keep everything we set up. Read our privacy policy.
No. We keep clean books and send your accountant a tidy year-end package.
Yes. If you'd rather be doing the work than the paperwork, let's talk.
I'm Rob Schwartz, and I live here in Asheville. I have a degree in accounting and more than 15 years as an IT systems engineer. Most recently I've been building secure systems, keeping their documentation in order, and setting up access controls for a large company, including the systems its finance team runs on. Now I bring that same care to small businesses. I set up the tools that keep your books, calendar and follow-ups running, I keep your information safe, and I write everything down so you're never left guessing. You get more time for the work you love.
Email or call Rob and tell us a little about your work.
rob@moretimetocraft.com Call (828) 600-5311Asheville, NC · You own every account · Nothing goes out without your OK